Privacy Policy
At Betty and Flo Vintage Homewares, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our store. By using our website, you consent to the collection and use of your information as outlined in this Privacy Policy.
1. Information We Collect
We collect personal information from you when you visit our website, create an account, place an order, or subscribe to our newsletter. This information may include:
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Personal Identification Information: Name, email address, phone number, billing and shipping addresses.
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Payment Information: Credit card details, PayPal account information, or other payment method details (Note: payment data is processed securely by third-party payment processors, and we do not store sensitive payment information).
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Device Information: Information about your device, IP address, browser type, and usage data collected through cookies or tracking technologies.
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Order History: Products you have purchased, and information related to your orders.
2. How We Use Your Information
We use the information we collect for various purposes, including:
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To Process Orders: To fulfill your orders and provide customer support.
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To Improve Our Website and Services: To personalize your shopping experience, improve website functionality, and deliver targeted promotions.
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To Communicate with You: To send order updates, marketing emails (if you have opted in), or respond to your inquiries.
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To Comply with Legal Obligations: To fulfill legal requirements such as tax reporting or to handle disputes.
3. How We Protect Your Information
We take the security of your personal data seriously. We implement appropriate physical, technical, and administrative security measures to protect your data from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure, so while we strive to protect your personal data, we cannot guarantee its absolute security.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:
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Service Providers: We may share your information with trusted third-party companies that help us process payments, deliver products, or provide other services (e.g., Royal Mail for shipping).
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Legal Compliance: We may disclose your information if required to do so by law or to protect our legal rights.
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Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files placed on your device to remember your preferences and improve website performance. You can control cookie settings in your browser. If you disable cookies, some website features may not work properly.
6. Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights concerning your personal data:
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Right to Access: You can request a copy of the personal data we hold about you.
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Right to Rectification: You can request that we correct any inaccurate or incomplete information.
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Right to Erasure: You can request the deletion of your personal data, subject to certain exceptions.
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Right to Restriction of Processing: You can request a restriction on the processing of your personal data.
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Right to Data Portability: You can request to receive your personal data in a structured, commonly used format.
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Right to Object: You can object to the processing of your personal data for direct marketing purposes.
If you would like to exercise any of these rights, please contact us at hello@bettyflovintagehomewares.com.
7. Marketing Communications
If you have opted in to receive marketing communications, we may send you emails about our products, promotions, and updates. You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of our emails or by contacting us directly.
8. Third-Party Websites
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our website is not intended for use by children under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the bottom of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal data, please contact us at